FAQ

Frequently Asked Questions

Where do your products ship from?

All items ship from partner warehouses in the United States. We currently ship to US addresses only.

How long does delivery take?

Orders are processed in 1-3 business days, then usually arrive in 3-7 business days. Some large items can take up to 15 business days.

Will it arrive by Christmas?

Order by Thursday, December 10 for Christmas delivery. That leaves room for up to 3 business days of processing plus up to 7 business days in transit. For large items whose product page says they can take up to 15 business days, order by Thursday, December 3. Holiday carrier delays can happen, so earlier is safer.

Is shipping free?

Yes, on US orders of $70 or more. Orders under $70 ship for a flat $8.

Does furniture need assembly?

Most larger pieces need simple assembly. Instructions are included.

How do I pick the right size?

Measure your pet and compare with the dimensions on the product page. If you're unsure, email us and we'll help.

What if something arrives damaged or wrong?

Email us photos and your order number within 14 days of delivery. We'll replace it or refund you, at no cost to you.

Can I return a gift?

We can't accept change-of-mind returns, so please check sizes first. You can cancel for a full refund before your order ships.

How do I contact you?

Email hello@tinselandtail.com, call 520-261-1735, or write to 7090 N Oracle Rd, Ste 178 #3042, Tucson, AZ 85704, United States.