Last updated: November 01, 2026

Refund Policy

Tinsel & Tail is operated by Groundplane Goods. We want every order to arrive right. Please read this policy before you buy.

Damaged, defective, wrong or missing-part items

If your item arrives damaged, defective, wrong, or missing a part, email us at hello@tinselandtail.com within 14 days of delivery. Include your order number and photos of the problem (and of the box, if it was damaged in transit). We'll send a replacement, send the missing part, or give you a refund, at no cost to you. You don't need to ship the item back unless we ask.

Orders that don't arrive

If your order hasn't arrived 45 days after it ships, contact us and we'll reship it or refund you in full.

Change-of-mind returns

We can't accept change-of-mind returns, including for gifts or items that don't fit. Please check the dimensions on the product page before ordering, and email us if you'd like help choosing a size.

Cancellations

You can cancel for a full refund any time before your order ships. Email us with your order number as soon as possible.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take several business days to post the refund.

If we ask you to return an item, we will email you the return address first. Return shipping for damaged, defective, wrong or missing-part items never costs you anything. We process approved refunds within 5 business days of approval; your bank or card issuer may then take several more business days to post the refund.

Tinsel & Tail (Groundplane Goods), 7090 N Oracle Rd, Ste 178 #3042, Tucson, AZ 85704, United States. Email: hello@tinselandtail.com | Phone: 520-261-1735